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Thinking in Services

Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

Uncommon Service

Experience

Customer Service

Human Sigma

Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

Customer of the Future

Celebrity Service

Call Centers For Dummies

Customer Experience For Dummies

Five Star Service

Service Design for Business

Perfect Phrases for Customer Service, Second Edition

Art of Client Service

Chief Customer Officer 2.0

Best Service is No Service

Customer Rules

Trusted Advisor

Raving Fans!