Nordstrom Way to Customer Experience Excellence

Regulārā cena €21,00
3 noliktavā, gatavs nosūtīŔanai

Robert Spector

224 psl.

2017 m.

MinkŔtas virŔelis

Svītrkods: 9781119375357

The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.